Deliveries by UPS, Fed Ex or similar carrier…
All materials received must be inspected within 3 days of receipt of materials. All claims for any reason must be brought to ecolifeinteriors.com’s attention with associated evidence within those 3 days for full credit for merchandise. You may be required to hold on to the damaged goods for up to 90 days for carrier inspection. No future claims for any reason against the materials can be lodged against ecolifeinteriors.com.

ecolifeinteriors.com reserves the right to replace damaged or defective merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued without incurred restocking fees.

Return Policy

If you decide you do not want your purchase and want to return it, there is a 25% restocking fee (40% on special orders) and the customer must ship the product back, insured, to the appropriate warehouse in resalable condition in the original packaging which also must be in good condition. An RGA must be issued in advance and within 30 days of delivery. ecolifeinteriors.com will not accept returned goods if an RGA is not issued. If products are returned without an RGA # and to the wrong warehouse, additional fees will be charged back to the customer. If a reorder is done with ecolifeinteriors.com, the restocking fee may be reduced to 15% depending on the circumstances and is at ecolifeinteriors.com’s discretion. Custom ordered items, like hand-painted goods, bathtubs and anything made to order are not cancelable, returnable or refundable at all regardless of any time constraints. It is our policy not to accept returns after 30 days of delivery. Exceptions may be made at ecolifeinteriors.com’s discretion as customer service is important. Defective and Damaged Products are not subject to restocking fees unless it cannot be replaced/repaired within 14 days. All returns require a return goods authorization (RGA) number. Please E-mail your request to return at service@ecolifeinteriors.com

Cancellation Policy

All merchandise must be paid in full at the time of order. Any cancellation of the order at any time may result in the appropriate restocking fees. If you have order a “Special Order” or Custom product, you will not be able to cancel your order if the process of production of the order has begun.

Custom Painted Designs

Strike off samples (designs painted on a tile to show colors and base design ) of custom painted designs are available for a $50 non-refundable fee. The tile is to be sent back w a signature in the supplied envelope. No custom painting will be done until the strike off is returned with a signed off signature on the design and colors. Custom painted merchandise is non-returnable.

Sales Tax Policy 

ecolifeinteriors.com only collects sales tax for orders shipping to the state of Florida. Any orders shipping to any location outside the state of Florida or exported through a licensed broker in Florida are not subject to sales tax.

All orders over the phone and internet are subject to the terms and conditions below. All of our products are insured at the time of delivery and guaranteed against damage and defect upon delivery.

Free Shipping

We have FREE Ground Shipping on some products on our site in the Continental US, excluding Alaska. Many times we are still able to maintain “free shipping” if you are outside the US. Please call us for information. All ground shipments go by UPS, Fed Ex, DHL or by Common Motor Truck Carrier. All Truck shipments are delivered Curbside. We also offer inside delivery for an additional charge, please call us for more information.

Claims for Defective Product

Our products are guaranteed against defects in material and workmanship for a period of one year from the date of purchase. bathroomvanitiesandmore.com will replace or repair such items that may prove to be defective. If an item arrives damaged or parts are missing, we will make every effort to obtain the necessary replacements as quickly as possible at no cost to you. If we cannot replace parts or repair the damage, we will send out a complete replacement unit. bathroomvanitiesandmore.com reserves the right to replace damaged or defective merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued without incurred restocking fees. If no replacement is available, the damaged/defective item(s) will be refunded in full.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

bathroomvanitiesandmore.com does not assume liability for labor charges, removal or reinstallation expenses, freight or postage, injuries, or incidental or consequential damages resulting from a defective product.
Any product problem with results from abuse, misuse, improper installation or maintenance, hard water, proximity to bodies of salt water or accidental damage, are not covered by any warranty set forth.

Inspection of Products/Damages/Claims

It is your responsibility to inspect your product at the time of delivery if delivered by a motor truck. If there is any damage to the boxes or product you must note it on the signed bill of lading. If you sign for your delivery and do not indicate damage you may not be entitled to a claim. All claims of damage must be reported with 48 hours after delivery. No damage claims for Motor Truck delivers will be accepted after 48 hours. If your product is delivered by UPS, Fed Ex or a similar carrier then you have 3 days to file a claim for damage. No claims will be accepted after 3 days if delivered by UPS, Fed Ex or similar carrier. All damaged products must be available for inspection for up to 90 days.

Claims for Damaged Product

Deliveries by any Truck Carrier…
All Deliveries by any Truck Carrier must be INSPECTED at the time of delivery. Once you sign that you have received the products in good condition, it may be too late to make a claim. You must note on the bill of lading any damage to the product or to the exterior packaging or you may refuse the delivery altogether. It is your responsibility to inspect the products upon delivery. Once product is signed for and accepted in good condition, claims for damage cannot be lodged against bathroomvanitiesandmore.com. If damaged is noted on the delivery receipt or if you signed under duress, you have 48 hours from the time of delivery to file a freight damage claim. All damaged products must be available for inspection for up to 90 days. If you are unable to schedule your appointment within 5 days of the delivery at the local terminal you will be charged additional storage fees. These fees will vary by carrier and you will be supplied a copy of the original storage fee invoice.

ecolifeinteriors.com
Ph:  3333333

Email: service@ecolifeinteriors.com

Disclaimer 

While we take measures that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolution, and may not always display accurately on your screen. ecolifeinteriors.com makes every effort to be sure that the listed information and pricing on our site is accurate. ecolifeinteriors.com will not be held liable for any typographical errors or prices listed incorrectly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.